GENERAL DISPUTE

Evidence for a general dispute

General disputes can involve an unexpected total, taxes, fees, currency conversion, or another processing issue that does not fit a narrower category.

Records to gather

• An itemized receipt showing products, taxes, shipping, tips, and fees.
• The checkout confirmation showing the final amount before payment.
• Policies explaining taxes, fees, gratuities, or currency conversion.
• Exchange-rate documentation when the dispute involves conversion.
• Messages confirming or explaining the price.
• Authorization and capture logs for the disputed amount.

How to organize the response

1. State the disputed amount and the merchant's explanation in one sentence.
2. Follow with the itemized receipt and checkout confirmation.
3. Add policy or exchange-rate context only when it directly explains the difference.

A dense record dump is not a clear response. Label each exhibit and put the direct amount proof first.

Source: Shopify Help Center. FlatBrief summarized the checklist.

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