FlatBrief
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PRE-BUILD · SHOPIFY PAYMENTS
Fight chargebacks for a flat fee. Not a cut of your money.
FlatBrief is a pre-build concept for Shopify Payments stores. The planned app organizes order, tracking, refund, and customer-history evidence by dispute type. You review every package before anything is submitted. Pricing is planned from $19/mo, with no share of recovered funds.
EXHIBIT A
Recovery fees can turn a win
into another variable bill.
Two established chargeback apps list success fees of 20% and 25%. One also lists $29 per deflected chargeback alert. On a 25% plan, recovering an $800 dispute creates a $200 service fee. Public one-star reviews describe fee, generic-output, and premature-submission concerns:
"I lost over $4,000 just in [app] fees… Even when I did the work myself… they still charged me."
Shopify App Store review · 1★
"Their responses look like generic copy-and-paste templates… you are honestly better off using ChatGPT."
Shopify App Store review · 1★
"Auto submit chargeback… without key evidence cause our cases lost."
Shopify App Store review · 1★
With percentage pricing, the service fee rises with the amount recovered. FlatBrief's planned monthly tiers would make the software cost predictable instead. Every evidence package would require merchant review before submission.
Pricing sources: Chargeflow and Disputifier.
EXHIBIT B
Evidence organized by dispute type.
Reviewed by you.
-
01
A dispute lands. FlatBrief opens the case file.
The planned workflow starts with permitted order, fulfillment, tracking, refund, payment-verification, and purchase-history fields, plus a visible deadline countdown.
-
02
Evidence is organized around the dispute type.
A fraudulent-transaction dispute needs different proof than a product-not-received dispute. The planned workflow would organize the relevant evidence, show what is present or missing, and keep uploaded files below Shopify's 4 MB combined limit.
-
03
You review the package before anything is submitted.
Direct submission will be offered only if production testing proves Shopify returns reliable confirmation. Otherwise, the workflow will guide the merchant through submission in Shopify.
EXHIBIT C
A checklist for each supported dispute type.
The planned review screen shows what FlatBrief found in your store's data, what is missing, and what you can add before anything is sent.
- ✓ AVS address match + CVV match
- ✓ Prior undisputed purchase history
- ✓ Checkout IP + billing region match
- ✓ Proof of delivery with tracking
- • Customer acknowledgment not found
- ✓ Carrier tracking + delivery scan
- ✓ Ship-to matches verified address
- ✓ Fulfillment timeline vs promise date
- • Customer communication not found
- ✓ Refund + cancellation history
Shopify's dispute guidance calls for different evidence by dispute type. That requirement shaped this product concept. FlatBrief will show the checklist without promising an outcome.
Technical source: Shopify's dispute file documentation sets a 4 MB total file limit.
EXHIBIT D
Do the math on your own store.
Drag the sliders. The left column models Chargeflow's listed 25% recovery fee plus $29 for each chargeback successfully deflected by alerts. Unsuccessful alerts are not charged. The right is FlatBrief's planned flat pricing. The calculator makes no win-rate assumption.
Chargeflow listed fees
25% x $2,000 recovered + 4 deflected chargebacks x $29
FlatBrief
Standard plan: up to 15 disputes, flat
Modeled monthly fee difference: $567/mo.
EXHIBIT E
Flat monthly pricing,
sized by dispute volume.
Planned tiers differ by monthly dispute volume, not feature access. Supported categories, submission behavior, and confirmation remain subject to technical validation.
Starter
Up to 5 disputes / month
For stores where disputes are rare but expensive.
PLANNED STANDARD
Standard
Up to 15 disputes / month
For recurring dispute volume without percentage fees.
Growth
Up to 40 disputes / month
Subscriptions, digital goods, high-volume DTC.
High volume
More than 40 disputes / month
Final allowance depends on measured processing costs.
Planned terms, subject to validation: 30-day trial · billing through Shopify · no success fees
CROSS-EXAMINATION
Fair questions.
Do you guarantee I'll win disputes?
No. Dispute outcomes are decided by card networks and issuing banks, not by apps. The planned workflow would organize the relevant evidence available from your records, show what is missing, and require your review before anything goes out.
What happens if I forget a deadline?
The planned product includes deadline countdowns and reminders. Automatic submission is not promised. It will be offered only if production testing proves Shopify returns reliable confirmation.
What do you do with my store's data?
This page does not access store data. Before any app connects to a store, its access scopes, encryption, retention, data-processing terms, and model-provider controls must pass technical and compliance validation. Store data will not be used to train across merchants without the written consent Shopify requires.
Which platforms and payment providers?
The first technical target is stores running Shopify Payments. Direct submission will not be marketed or enabled unless development and production testing prove the submitted state and confirmation behavior.
How is this different from Chargeflow or Disputifier?
Two planned differences. Pricing: two established apps list 20% and 25% recovery fees, and Chargeflow separately lists $29 per successfully deflected chargeback. FlatBrief would use monthly pricing and take nothing from recoveries. Control: every package requires merchant review before submission.
When can I use it?
It is not available yet. We're validating demand before building the app. If FlatBrief passes demand and technical validation, the waitlist receives the launch notice and planned 30-day trial. No payment details are collected before launch.
EVIDENCE GUIDES
Start with the dispute type.
Seven plain-language guides summarize Shopify's current evidence guidance. They are educational, not a promise that FlatBrief is built or that any evidence guarantees an outcome.
PRE-BUILD WAITLIST
Know when FlatBrief is ready for your store.
Join the waitlist to hear if FlatBrief moves from concept to launch. If it does, waitlist members receive the launch notice and planned 30-day trial. No payment details now.