PRODUCT NOT RECEIVED

Evidence for a product not received dispute

The proof depends on what was sold. Physical goods need delivery records, digital products need access records, and services need completion records.

Physical goods

• Carrier, tracking number, delivery status, and delivery date.
• Signature or delivery photo when available.
• Address comparison showing shipment to the checkout address.
• Delivery notifications sent to the customer.

Digital products and services

• Login, download, license activation, or usage records.
• Email delivery of access credentials or download links.
• Booking, check-in, work-log, or completion records for services.
• Customer acknowledgment that access or service occurred.

A tracking link alone is weaker than a labeled screenshot or record that shows the delivered status and matching address.

Source: Shopify Help Center. FlatBrief summarized the checklist.

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