EVIDENCE GUIDES

Start with the dispute type.

Shopify currently groups chargebacks into seven categories. Each category calls for different supporting records. These guides turn Shopify's public guidance into short preparation checklists.

Educational only. Evidence can improve a response, but it cannot guarantee an outcome. Banks and card networks decide disputes.

Credit not processed Duplicate charge Fraudulent transaction Product not received Product unacceptable Subscription canceled General dispute

Primary source: Shopify Help Center, Responding to chargebacks and inquiries.