SUBSCRIPTION CANCELED

Evidence for a subscription canceled dispute

The customer says a recurring charge occurred after cancellation. The response should establish the accepted billing terms, the cancellation timeline, and any continued use.

Records to gather

• The subscription agreement and billing cycle accepted by the customer.
• The cancellation policy and deadline shown at signup.
• Cancellation request, confirmation, or evidence that no request completed.
• Usage records after the disputed renewal date.
• Renewal reminders and payment receipts.
• Customer messages about cancellation or billing.

How to organize the response

1. Build one timeline from signup through cancellation and charge date.
2. Show the exact term the customer accepted and how cancellation worked.
3. Include continued use only when it is documented and relevant.

If the customer followed the cancellation process and was still charged, consider refunding instead of contesting the dispute.

Source: Shopify Help Center. FlatBrief summarized the checklist.

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